Shipping and Handling

Handling Time : 1 - 5 Days

Usually the delivery time is  1 Weeks - 2 Weeks  .

Rare exceptional cases:

• - In very exceptional cases (postal strike, end-of-year celebrations, etc.) it may take a little longer. Rest assured, this only happens in 0.01% of cases.

If you have any questions about your delivery, please contact us at support@dolcys.com

Make sure all delivery information is correct. In the event of incorrect or missing information, we may contact you to update the delivery information, which could cause delivery delays.

WHY DOES THE SHIPMENT TAKE SO LONG?

➡️ direct sales, more savings.

Dolcys products are available off the shelves and aimed directly at you, without the additional costs associated with distributor margins or, for example, the costs of decorating windows. We deliver direct to you so we can keep our prices competitive without sacrificing quality and passing the savings on to you.

Sometimes you have to wait a little longer for your order. But it's still worth it!

HOW CAN I TRACK THE STATUS OF MY ORDER?

Each package has a separate tracking number and you can check the status of your order at any time. You can do this in the following ways:

• - You will receive a shipping confirmation by mail as soon as your order has been shipped. There is a tracking link for your order.
• - We therefore invite you to send us an email. Our customer service is always there to help you track your order!
• - In this case, please send us an email to: support@dolcys.com
• - If you want to email us, please send us the following data in the email: Your full name, your order number
• - This allows us to process your request more quickly and to your satisfaction.

I ALREADY HAVE A LINK, BUT IT DOESN'T WORK. WHAT CAN I DO ?

Please note that this will be posted 3-5 days after ordering. If you cannot find any tracking information for your package, please try again in 1-2 days.