When you place an order with your credit card, all the information you enter is secured with SSL technology. Your information is encrypted and sent directly to our payment service where your payment request is authorized. Your banking information is not stored on our servers at any time.
CAN I CHANGE OR CANCEL MY ORDER?
Once the order has been confirmed, we reserve the right to accept or reject this order, even if you have received a confirmation email or your payment has been approved. If your payment has already been approved and we decline the order, we will refund you to the payment method used.
Please note that all orders already prepared or shipped cannot be canceled.
CAN I CHANGE MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED?
Yes you can, but please note that your shipping address cannot be changed once your order has been prepared or shipped.
WHEN WILL MY ORDER ARRIVE?
Tropose ensure the delivery of your orders to your home. In general, here is the progress of our shipping process and the associated deadlines
1. Preparation of the order
We collect all the items in your order and prepare the package so that it can be picked up by our partner carrier.
2.Order shipment
Your order is shipped and you will then receive your tracking number which allows you to follow the progress of the delivery.
3. Delivery of the order
Our service provider delivers your package to your homeaddress. This stage usually lasts 2 to 4 weeks.
HOW CAN I TRACK MY ORDER?
We will email you with the tracking information as soon as your order ships.
CAN I USE MULTIPLE PROMOTIONS FOR A SINGLE ORDER?
Our promotions and discounts cannot be combined, unless otherwise stated.
WHAT SHOULD I DO IF A PRODUCT IS MISSING FROM MY ORDER?
If a product is missing, your order may have been shipped in multiple packages and you may receive this package (s) a few days later. If this is not the case, please contact our customer service immediately. A weight check will be requested from our warehouse in order to establish their error.
WHEN WILL MY ORDER BE PROCESSED?
All orders are processed in our warehouses. Please allow us extra time during holidays or sales periods.
We process orders Monday through Friday. Orders are processed within 1 to 2 days of the order date, and shipped the next business day. Please note that we do not process any orders on weekends.
HOW WILL MY ORDER BE SENT?
Your order will be sent by our 100% guaranteed delivery methods with a tracking link that allows you to track your order at all times.
HOW DO I RETURN A PRODUCT?
If you are not happy with your purchase and would like to return a product, please contact us within 14 days of receiving your order. Please give us the order number and the reasons for returning the product.
It should be noted that all returned products must be in their original condition and with the packaging intact.
IS THE TRANSPORT REFUNDED ON A RETURN?
All costs inherent in returning the product or products remain the responsibility of the customer.
WHAT IF THE PRODUCT (S) I RECEIVED ARE DAMAGED / DO NOT MATCH MY ORDER / DEFECTIVE?
Please contact us within 14 days of receiving your order. Your order number, an explanation of the problem, as well as proof of the problem will be required. We will do our best to deal with your problem as quickly as possible.
HOW LONG DOES THE RETURN PROCESS TAKE?
The return process can take up to 14 working days from the day we receive your return. We will send you an email to confirm that your return has been taken into account. If you do not receive an email after an email, please check spam or contact our customer service again.
WHEN WILL I RECEIVE MY REFUND?
All refunds are made to the original payment method. If you paid with a credit card, refunds usually take 7-10 business days. If you still have not received your refund, contact your bank to find out the delays to expect.